Terms & Conditions

  1. In General
    Access to and use of this Website and the products and services available through this
    Website (collectively, the “Services”) are subject to the following terms, conditions and
    notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms
    of Service, as may be updated by us from time to time. You should check this page regularly
    to take notice of any changes we may have made to the Terms of Service.
    Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or
    amend the Services without notice. We will not be liable if for any reason this Website is unavailable
    at any time or for any period. From time to time, we may restrict access to some parts or all of this
    This Website may also contain links (the “Linked Sites”) to other websites, which are not
    operated by Spear & Arrow. Spear and Arrow has no control over the Linked Sites and
    accepts no responsibility for them or for any loss or damage that may arise from your use of
    them. Your use of the Linked Sites will be subject to the terms of use and service contained
    within each such site.
  2. Privacy Policy
    Details about our information privacy practices relating to this Website and the Services, can
    be found on our online Privacy Notice.
    By using this Website, you consent to the processing described in the Privacy Notice and
    warrant that all data provided by you is accurate.
  3. USE
    You must not misuse this Website.
    You may only use the Website in accordance with these Terms and Conditions and, in any
    event, for lawful and proper purposes which include complying with all applicable laws,
    regulations and codes of practice within the UK or any other jurisdiction from which you are
    accessing the Website.
    In particular, you agree that you will:
    • provide true, accurate, current, complete and non-misleading information on any
    registration form or as otherwise reasonably requested by Spear and Arrow ;
    • not place any unauthorised, false or fraudulent details.
    • not post, transmit or otherwise disseminate any information on or via the Website, which
    is or may be harmful, vulgar, obscene, defamatory, harmful, tortious, racist or otherwise
    illegal or offensive.
    • not post, transmit or otherwise disseminate any materials that infringe the proprietary
    rights of any third party, including intellectual property rights and rights of privacy;
    • not take any action that imposes an unreasonable or disproportionately large load on the
    • not transmit or knowingly distribute a virus, trojan, worm, logic bomb or any other
    material which is malicious, technologically harmful, in breach of confidence or in any way
    offensive or obscene;
    • not attempt to gain unauthorised access to the Website, the system or server on which
    the Website is located, or any server, computer or database connected to the Website;
    • not attempt to affect the performance or functionality of any computer facilities of, or
    accessed through, this Website, or take any action which would constitute a criminal
    offence under the Computer Misuse Act 1990;
    • not attack the Website via a denial-of-service attack or a distributed denial-of-service
    Without prejudice to any of our other rights, Spear and Arrow reserves the right at any time
    3.1 suspend the Products/Services offered on the Website
    3.2 remove goods from the Website, including any promotions or featured jobs;
    3.3 cancel your registration and/or online account (“Account”) without prior notice to
    3.4 report any breach under the Computer Misuse Act 1990 to the relevant law
    enforcement authorities and disclose your identity to them; and/or
    3.5 deny you access to the Website,
    where we reasonably believe (in our absolute discretion) that you are in breach of any of
    these Terms and Conditions or the Privacy Notice.
    Spear and Arrow will not be liable for any loss or damage caused by a distributed denial-ofservice
    attack, viruses or other technologically harmful material that may infect your
    computer equipment, computer programs, data or other proprietary material due to your
    use of this Website or to your downloading of any material posted on it, or on any website
    linked to it.
  4. Setting up an Account
    In order to purchase products from Spear and Arrow you will need to set up an Account.
    Spear and Arrow will ask you for some personal information in order to set up your
    Account. Please see our Privacy Notice to understand how we will handle your personal
    (b) Placing an order
    If you are under the age of 18 please seek permission from a parent or guardian before
    purchasing online.
    By placing an order online, you are offering to purchase our products /services / goods
    subject to these Terms and Conditions.
    When placing an order you undertake that all details you provide to us are true and
    accurate, that you are an authorised user of the credit or debit card or E-voucher used to
    place your order and that there are sufficient funds to cover the cost of the products /
    services / goods and delivery charges. At this stage you can allow your payment details to be
    retained for your next purchase.
    Once your order is complete you can then follow the status of any orders you make by
    clicking into “My Account”.
    (c) Our contract with you
    When you place an order, you will receive an acknowledgement email confirming receipt of
    your order by Spear and Arrow. This email will only be an acknowledgement and will not
    constitute acceptance of your order.
    A contract between us will not be formed until we or our Linked Sites sends you
    confirmation by email that the products / services / goods you ordered have been
    despatched to you. Payment will be taken when the order is placed.
    Only those products / services / goods listed in the confirmation email sent at the time of
    order will be included in the contract formed with you. You will be able to access the
    contract details at any time in your online “My Account”.
    The contract will be concluded in English between you and Spear and Arrow.
    (d) Delivery to you
    All products / services / goods will be delivered as described on the respective sections on
    the website (principally online and where applicable in person). From time to time we may
    also deliver to you added goods or materials as part of the service. The estimated delivery
    times for the goods or materials will be subject to any delays resulting from postal delays or
    force majeure (events outside our control, for example due to inclement weather or strikes)
    for which we will not be responsible.
    (e) Pricing and availability
    Whilst we try and ensure that all details, descriptions and prices which appear on this
    Website are accurate, errors may occur. All products / services / goods are sold subject to
    availability and prices of products may change from time to time. If we discover an error in
    the price of any products / service / goods ordered by you, we will inform you of this as
    soon as possible and give you the option of confirming your order at the correct price or
    cancelling it. Spear and Arrow reserve the right to change the price of any product / service
    / item on the Website where that product / service / item has been priced incorrectly.
    If, by mistake, we have under-priced a product / service or item, we will not be liable to
    supply that product / service or item to you at the stated price, provided that we notify you
    before we deliver the product / service / item to you. In those circumstances, we will notify
    the correct price to you so you can decide whether or not you wish to order the product
    /service / item at that price. If you decide not to order the product / service / item, we will
    give you a full refund on any amount already paid for that item in accordance with our
    refund policy.
    Currently no VAT is being charged. Delivery costs will be charged in addition (where
    applicable); such additional charges are clearly displayed and included in the total cost.
    (f) Security
    You are responsible for maintaining the confidentiality of your Account details, including
    passwords. Spear and Arrow shall not be liable for any loss occurring as a result of failure by
    you to maintain the security of this information.
  5. Copyright, Trademark and other Intellectual Property Rights
    The intellectual property rights in all software and content (all images, illustrations, designs
    (including product or service or item designs), graphics, icons, photographs, text, audio clips,
    video clips, and other materials that appear as part of the Website as well as the selection,
    arrangement and organisation of the foregoing and the Website as a whole collectively,
    “Content”) made available to you on or through this Website remains the property of Spear
    and Arrow
    or its licensors and are protected by copyright laws and treaties around the
    world. All such rights are reserved by Spear and Arrow and its licensors. You may store,
    print and display the content supplied solely for your own personal use. You are not
    permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of
    the content or copies of the content supplied to you or which appears on this Website nor
    may you use any such content in connection with any business or commercial enterprise.
  6. Submission and Uploading Material to our Website
    Other than personal information which is subject to the Privacy Notice, all comments, blogs,
    feedback, suggestions, ideas, original materials such as stories, artwork, computer code, or
    product or marketing ideas and any other submissions disclosed, submitted or offered to
    Spear and Arrow on or through the Website or otherwise disclosed, submitted or offered by
    you to us (collectively, “Submissions”) shall be and remain the property of Spear and Arrow.
    Such disclosure, submission or offer of any Submissions and your agreement to these Terms
    and Conditions shall constitute an assignment to Spear and Arrow of any intellectual
    property rights.
    You warrant that any Submissions comply with those standards, and you indemnify us for
    any breach of that warranty. As such, Spear and Arrow will own exclusively all such rights,
    titles and interests and shall have the right to use, reproduce, create derivative works based
    upon, disclose, publish, distribute, display and publicly perform, any Submissions and not be
    limited in any way in its use, commercial or otherwise, of any Submissions. Further, Spear
    and Arrow
    shall be under no obligation to maintain any Submissions in confidence, pay to
    users any compensation or royalties for any Submissions, or provide attribution to any users
    for any Submissions. Spear and Arrow shall have no obligation to keep confidential, use,
    return, or review any Submissions.
    Spear and Arrow will not be responsible, or liable to any third party, for the content or
    accuracy of any materials posted by you or any other user of the Website.
  7. Disclaimer of Liability
    The material displayed on this Website is provided without any guarantees, conditions or
    warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent
    permitted by law Spear and Arrow and its suppliers, content providers and advertisers
    hereby expressly exclude all conditions, warranties and other terms which might otherwise
    be implied by statute, common law or the law of equity and shall not be liable for any
    damages whatsoever, including but without limitation to any direct, indirect, special,
    consequential, punitive or incidental damages, or damages for loss of use, profits, data or
    other intangibles, damage to goodwill or reputation, or the cost of procurement of
    substitute goods and services, arising out of or related to the use, inability to use,
    performance or failures of this Website or the Linked Sites and any materials posted
    thereon, irrespective of whether such damages were foreseeable or arise in contract, tort,
    equity, restitution, by statute, at common law or otherwise.
  8. Indemnity
    You agree to indemnify, defend and hold harmless Spear and Arrow, its directors, officers,
    employees, consultants, agents, and affiliates, from any and all third party claims, liability,
    damages and/or costs (including, but not limited to, legal fees) arising from your use this
    Website or your breach of the Terms of Service.
  9. Variation
    Spear and Arrow shall have the right in its absolute discretion at any time and without
    notice to amend, remove or vary the Products/ Services / Goods and/or any page of this
  10. Invalidity
    If any part of the Terms and Conditions is unenforceable (including any provision in which
    we exclude our liability to you), the enforceability of any other part of the Terms and
    Conditions will not be affected. All other terms will remain in full force and effect. So far as
    possible where any term or part of a term can be severed or removed to render the
    remaining part valid, the term shall be interpreted accordingly. Alternatively, you agree that
    the term shall be rectified and interpreted in such a way that closely resembles the original
    meaning of the term as is permitted by law.
  11. Waiver
    If you breach these Terms and Conditions and we take no action, Spear and Arrow will still
    be entitled to use our rights and remedies in any other situation where you breach these
  12. Governing law and jurisdiction
    These Terms and Conditions are to be construed in accordance with the laws of England
    and, in the event of any dispute or claim associated with these terms and conditions, that
    dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
  13. Entire Agreement
    The above Terms of Service constitute the entire agreement of the parties and supersede
    any and all preceding and contemporaneous agreements between you and Spear and
    . Any waiver of any provision of the Terms of Service will be effective only if in writing
    and signed by a Director of Spear and Arrow.